Web Chat Manager - Work from home

Job Description:

As a Web Chat Manager at Tenet Healthcare, you will be responsible for overseeing the web chat operations and ensuring a seamless customer experience. This is a part-time role that allows you to work from the comfort of your home in Toronto, Ontario, CA. The ideal candidate for this position will have at least 5 years of experience in a similar role and possess the necessary skills to excel in a fast-paced virtual environment.

Responsibilities: - Manage and monitor web chat conversations to ensure timely and accurate responses to customer inquiries - Train and supervise a team of web chat agents to provide exceptional customer service - Analyze chat data to identify trends and insights that can improve the overall customer experience - Collaborate with other departments to implement strategies that drive customer engagement and satisfaction - Utilize negotiation and decision-making skills to resolve customer issues and complaints effectively - Maintain up-to-date knowledge of industry trends and best practices in web chat management

Requirements: - Bachelor's degree in a related field or equivalent work experience - Strong communication and organizational skills - Dedication to providing exceptional customer service - Ability to work independently and manage multiple priorities - Proficiency in using web chat platforms and CRM systems - Proven experience in managing a team of customer service agents - Strong negotiation and decision-making skills - Experience working in a remote environment

Personality traits: dedicated, independent Soft skills: negotiation, decision-making

Benefits: - Medical coverage - Free food - Paid Time Off (PTO)

Working environment: At Tenet Healthcare, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and grow.

Equal Opportunity Statement: Tenet Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.