$3,600 - 5,200 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
DTE Energy, a leading energy company, is seeking a talented Web Chat Manager to join our team in Toronto, Ontario. This is a part-time, work-from-home position with a mid-to-senior level of seniority. The ideal candidate will have at least 6 years of experience in a similar role and possess a strong work ethic.
Responsibilities: - Manage the web chat platform to ensure timely responses to customer inquiries - Monitor chat transcripts to ensure quality and accuracy of responses - Train and mentor chat agents to improve customer service skills - Develop strategies to increase customer engagement through web chat - Analyze chat data to identify trends and make recommendations for improvement - Collaborate with other teams to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in web chat management
Requirements: - 6+ years of experience in web chat management or a related field - Motivated and resilient attitude - Strong teamwork and critical thinking skills - Excellent written and verbal communication skills - Ability to thrive in a fast-paced, dynamic environment - Familiarity with chat platforms and customer service software - Bachelor's degree in a related field preferred
Benefits: - Free food - Paid overtime - Remote work flexibility
Equal Opportunity Statement: DTE Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees regardless of their race, gender, sexual orientation, age, disability, or any other characteristic protected by law.
Deadline to Apply: July 22, 2024
If you meet the requirements and are passionate about providing exceptional customer service through web chat, we encourage you to apply for this exciting opportunity with DTE Energy. Join our team and help us shape the future of energy!
How to apply:
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