Web Chat Officer

Job Description:

We are seeking a part-time Web Chat Officer to join our team at Edison International in Vancouver, British Columbia. As a Web Chat Officer, you will be responsible for providing excellent customer service through online chat support on our website. This role is critical in ensuring that our customers have a positive experience while interacting with our company online.

Responsibilities: - Respond to customer inquiries and concerns through online chat in a timely and professional manner - Provide accurate information about our products and services - Assist customers with technical issues they may encounter on our website - Escalate any issues or concerns to the appropriate department for resolution - Maintain a high level of customer satisfaction through exceptional communication skills - Keep track of chat interactions and update customer profiles as needed - Collaborate with other team members to improve chat support processes and procedures

Requirements: - Bachelor's degree or equivalent work experience - 4 years of experience in customer service or a related field - Resourceful and energetic personality traits - Strong critical thinking skills and attention to detail - Excellent written communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using online chat platforms and software - Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits: - Medical coverage - Company-provided equipment - Company transportation for work-related travel

Working Environment: At Edison International, we value diversity and inclusivity in our workplace. We foster a culture that encourages creativity and innovation while embracing change seamlessly. Our team members work collaboratively to achieve common goals and make a positive impact on our customers.

Deadline to Apply: Please submit your application no later than May 6, 2024.

Equal Opportunity Statement: Edison International is an equal opportunity employer and welcomes all qualified candidates to apply for our positions regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.