Remote Web Chat Representative

Job Description:

AutoZone is seeking a Remote Web Chat Representative to join our team in Toronto, Ontario, CA. As a part-time Associate Level position, the successful candidate will have at least 4 years of experience in a customer service role.

Responsibilities: 1. Engage with customers in a web chat setting to provide assistance with their inquiries and concerns. 2. Provide product information, pricing, and availability for AutoZone's products and services. 3. Assist customers with placing orders, tracking shipments, and processing returns. 4. Resolve customer complaints and issues in a professional and efficient manner. 5. Utilize various software applications to manage customer interactions and maintain accurate records. 6. Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates. 7. Collaborate with team members and other departments to ensure a seamless customer experience.

Requirements: 1. Independent and energetic personality traits. 2. Excellent time management skills and attention to detail. 3. Strong written communication skills and the ability to type quickly and accurately. 4. Proficiency in using computers and various software programs. 5. Ability to work effectively in a remote environment with minimal supervision. 6. Flexibility to work evenings, weekends, and holidays as needed.

Benefits: 1. Medical coverage for eligible employees. 2. Joining bonus for new hires. 3. Paid Time Off (PTO) for vacation, sick leave, and personal days.

Working Environment: At AutoZone, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where all employees feel valued, respected, and empowered to succeed.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: AutoZone is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.