Web Chat Representative

Job Description:

We are looking for a proactive and customer-oriented Web Chat Representative to join our team at Bed Bath & Beyond in Vancouver, British Columbia. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through our web chat platform. This role requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: - Engage in web chat conversations with customers to address their inquiries, provide product information, and assist with any issues they may have. - Utilize resources and product knowledge to offer personalized recommendations and solutions to customers. - Maintain a high level of customer satisfaction through effective communication and problem-solving skills. - Collaborate with team members to ensure a seamless and positive customer experience. - Adhere to company policies and procedures to uphold the brand's image and reputation. - Act as a resourceful and dedicated team member to contribute to the success of the department.

Requirements: - Minimum of 3 years of experience in customer service or a related field. - Excellent communication skills, both written and verbal. - Strong time management skills to efficiently handle multiple chat conversations simultaneously. - Ability to work well in a team environment and support colleagues in achieving common goals. - Resourceful mindset to quickly find solutions to customer inquiries. - Dedicated to providing exceptional customer service and exceeding customer expectations.

Benefits: - Travel & spending expenses for work-related activities. - Paid Time Off (PTO) for vacation, personal days, and sick leave. - Parental leave for eligible employees. Working Environment: At Bed Bath & Beyond, we are committed to giving back to the community through our corporate social responsibility initiatives. As a Web Chat Representative, you will have the opportunity to participate in various community projects and make a positive impact through your work.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Bed Bath & Beyond is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.