Remote Web Chat Representative

Job Description:

Guardian Life Insurance Company of America is seeking a Remote Web Chat Representative to join our team in Toronto, Ontario, CA. This part-time entry-level position requires zero years of experience, making it an excellent opportunity for individuals looking to start their career in the insurance industry.

Responsibilities: 1. Provide customer support through web chat, assisting clients with inquiries, policy information, and claims processing. 2. Respond promptly to customer chat inquiries with professionalism and courtesy. 3. Utilize critical thinking and decision-making skills to troubleshoot issues and provide accurate information to clients. 4. Collaborate with team members to ensure customer satisfaction and efficient resolution of issues. 5. Maintain a positive and adaptable attitude while engaging with customers in a virtual environment. 6. Document customer interactions and update client information in the company's database. 7. Meet or exceed performance goals related to response times, customer satisfaction, and quality assurance.

Requirements: 1. Adaptable and motivated individual who thrives in a fast-paced, virtual work environment. 2. Strong decision-making skills and the ability to cooperate effectively with team members. 3. Excellent written communication skills with a keen attention to detail. 4. Basic computer skills and familiarity with web chat platforms. 5. Must have a reliable internet connection and a quiet workspace to conduct chat conversations with customers.

Benefits: 1. Dental insurance coverage to support your overall health and well-being. 2. Travel opportunities for professional development and networking. 3. Medical coverage to ensure you have access to quality healthcare services.

Working Environment: At Guardian Life Insurance Company of America, we strive to inject a sense of joy and vibrancy into our work environment. We value teamwork, collaboration, and a positive attitude in our employees. Join our team and experience a supportive and motivating workplace culture.

Deadline to Apply: Interested candidates should apply by July 3, 2024, to be considered for this exciting opportunity.

Equal Opportunity Statement: Guardian Life Insurance Company of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.