Web Chat Representative - Work from home

Job Description: First Data is currently seeking a Web Chat Representative to join our team and work remotely from home in Montreal, Quebec. This part-time role is ideal for individuals who are confident, resourceful, and possess strong presentation and emotional intelligence skills. As an entry-level position, no prior experience is required, making this a great opportunity for those looking to begin their career in customer service.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Assist customers with product information, troubleshooting, and issue resolution - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure customer satisfaction and timely resolution of issues - Document customer interactions and update customer profiles as needed

Requirements: - Confident and resourceful personality traits - Strong presentation and emotional intelligence skills - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Reliable internet connection and computer equipment for remote work

Benefits: - Company transportation for team meetings or training sessions (when applicable) - Free food provided during training or team-building events - Disability insurance coverage for eligible employees

Working Environment: At First Data, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and welcome individuals from all backgrounds to join our team.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: First Data is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.