Remote Web Chat Specialist

Job Description:

Honeywell International is seeking a part-time Remote Web Chat Specialist to join our team in Toronto, Ontario. As an Associate Level professional with at least 4 years of experience, you will be responsible for providing exceptional customer service and technical support through web chat to our clients.

Responsibilities: - Engage with customers in a professional and timely manner through web chat - Address customer inquiries, troubleshoot technical issues, and provide solutions to problems - Demonstrate a strong understanding of our products and services to effectively assist customers - Conduct research to provide accurate information and support to customers - Collaborate with team members to ensure a seamless customer support experience - Document customer interactions and provide feedback to improve service quality - Meet or exceed key performance indicators related to customer satisfaction and response times

Requirements: - Energetic and reliable individual with strong communication skills - Problem-solving skills with the ability to think quickly in a fast-paced environment - Research skills to effectively gather information and provide accurate responses - 4+ years of experience in customer service or technical support - Proficiency in using web chat platforms and other customer service tools - Ability to work independently and as part of a team - Knowledge of CRM software is a plus

Benefits: - Medical coverage - Remote work flexibility - Free accommodation for out-of-town employees - Opportunities for professional development and advancement within the company

Working Environment: At Honeywell International, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where all employees have the opportunity to succeed and grow.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Honeywell International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.