Web Chat Specialist

As a Web Chat Specialist at Dentons Canada in Vancouver, British Columbia, you will be responsible for providing exceptional customer service through online chat interactions with clients and potential clients. This role requires a high level of energy and the ability to work independently to handle a high volume of inquiries efficiently.

Responsibilities: - Respond to and engage with clients through web chat to answer questions, provide information, and assist with inquiries - Utilize strong negotiation skills to navigate conversations and resolve issues effectively - Adapt to various client needs and preferences to provide a personalized and positive experience - Collaborate with team members to ensure consistent and reliable service delivery - Maintain accurate and up-to-date information in chat logs and client records - Meet or exceed performance targets for response times, resolution rates, and customer satisfaction

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Energetic and enthusiastic attitude towards customer service - Ability to work independently and take ownership of tasks - Demonstrated adaptability and flexibility in a changing work environment - No prior experience required, but a willingness to learn and grow in the role

Personality traits: energetic, independent Soft skills: negotiation, adaptability

Benefits: - Disability insurance - Paid overtime for additional hours worked beyond your part-time schedule - Company transportation provided for eligible employees

Working environment: At Dentons Canada, we value building strong relationships with colleagues, clients, and partners. As a Web Chat Specialist, you will have the opportunity to connect with a diverse group of individuals and contribute to the success of our team.

Deadline to apply: 2024-07-14

Equal opportunity statement: Dentons Canada is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.