Support Associate - Remote Work

Job Description:

SAP Canada is seeking a dedicated and motivated Support Associate to join our team in Vancouver, British Columbia. This is a part-time remote work position at an Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Provide remote support to customers, addressing their inquiries and issues in a timely and professional manner - Utilize decision-making skills to solve problems and make recommendations for improvement - Collaborate with team members to plan and execute strategies for delivering exceptional customer support - Document all interactions and resolutions accurately in the company's CRM system - Continuously improve support processes and procedures to enhance customer satisfaction - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Minimum of 4 years of experience in a customer support or similar role - Strong decision-making and planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in using CRM systems and other support tools - Bachelor's degree or equivalent experience in a related field

Benefits: - Vision insurance - Life insurance - Paid overtime

Working Environment: At SAP Canada, we empower our employees to take ownership of their work and make impactful decisions. Our supportive and collaborative culture allows for professional growth and development.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: SAP Canada is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.