Support Manager - Remote Work

Job Description:

Nucor, a leading company in the steel and metals industry, is seeking a dedicated and energetic Support Manager to join our team on a part-time basis. This is a remote work position based in Toronto, Ontario, Canada, with a mid-to-senior level of seniority and a requirement of at least 6 years of experience in a similar role.

Responsibilities: - Manage a team of remote support staff, providing guidance, coaching, and performance evaluations - Develop and implement strategies to improve the overall efficiency and effectiveness of the support team - Collaborate with other departments to ensure seamless communication and coordination of support services - Monitor and analyze support metrics to identify trends and areas for improvement - Handle escalated customer issues and provide timely and satisfactory resolutions - Conduct regular training sessions to enhance the skills and knowledge of support staff - Stay up to date on industry best practices and implement them within the support team - Foster a positive and collaborative work environment where teamwork and respect are paramount

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a support management role, with a track record of success - Strong emotional intelligence and the ability to handle difficult situations with professionalism and empathy - Excellent research skills to gather information and make informed decisions - Proficiency in Microsoft Office Suite and CRM software - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving abilities and a keen attention to detail

Benefits: - Parental leave for both mothers and fathers - Relocation allowance for eligible employees - Training and professional development opportunities to enhance skills and knowledge

Equal Opportunity Statement: Nucor is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

If you have a passion for support management and are looking for a challenging and rewarding opportunity, we encourage you to apply before the deadline on July 5, 2024. Join our team and be a part of our mission to provide exceptional support services to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.