Support Officer - Remote Work

Job Description:

Cascades Canada is seeking a part-time Support Officer to join our team in Vancouver, British Columbia. This is a remote work position at the Associate Level, ideal for individuals who are independent, driven, and possess strong persuasion and teamwork skills.

Responsibilities: - Provide remote support to customers and clients through various communication channels - Assist with resolving customer inquiries and issues in a timely and professional manner - Collaborate with other team members to ensure efficient handling of customer requests - Maintain accurate records of customer interactions and transactions - Identify opportunities for process improvements and contribute to team initiatives - Adhere to company policies and procedures at all times - Handle sensitive information with confidentiality and discretion

Requirements: - Minimum of 2 years of experience in a customer service or support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in using customer service software and tools - Ability to work independently and in a team environment - Comfortable working remotely and managing time effectively - Bachelor's degree in a related field is preferred

Benefits: - Company transportation for on-site meetings or events - Dental insurance coverage - Parental leave to support work-life balance - Opportunity to participate in corporate social responsibility initiatives to give back to the community

Equal Opportunity Statement: Cascades Canada is an equal opportunity employer and is committed to diversity in the workplace. We consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified individuals are encouraged to apply.

Deadline to apply: June 21, 2024

Join our dynamic team and make a positive impact while enjoying the flexibility of remote work at Cascades Canada in Vancouver, BC!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.