Support Specialist - Remote Work

We are looking for a dedicated and proactive Support Specialist to join our team at Ryder System. This is a part-time position with remote work flexibility, based in Montreal, Quebec, CA. As an Associate Level Support Specialist, you will play a crucial role in providing technical support to our customers and ensuring the smooth operation of our systems.

Responsibilities: 1. Provide remote technical support to customers via phone, email, or chat. 2. Troubleshoot and resolve software and hardware issues. 3. Document and track customer support tickets in the system. 4. Perform research to find solutions to complex technical problems. 5. Collaborate with other team members to escalate and resolve issues efficiently. 6. Keep up-to-date on product knowledge and system updates. 7. Provide training and guidance to customers on how to use our products effectively.

Requirements: 1. At least 3 years of experience in a technical support role. 2. Strong communication skills and ability to interact with customers in a professional manner. 3. Independent and hardworking personality traits. 4. Creativity and research skills to find innovative solutions to technical problems. 5. Ability to work independently and within a team. 6. Fluent in both English and French. 7. Knowledge of IT systems and software applications.

Benefits: 1. Employee discounts on company products and services. 2. Company-provided equipment for remote work. 3. Flexible work hours and remote work flexibility.

At Ryder System, we embrace diversity and aim to create an inclusive culture that values and respects all perspectives. We are an equal opportunity employer and welcome applicants from all backgrounds.

Deadline to apply: May 16, 2024. Apply now to join our dynamic team and make a difference in the world of technical support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.