Support Specialist - Remote Work

Job Description:

We are looking for a talented and motivated Support Specialist to join our team at Eli Lilly in Montreal, Quebec. This is a part-time remote work position at the Associate Level, with a requirement of minimum 3 years of experience in a similar role. As a Support Specialist, you will be responsible for providing exceptional customer support and technical assistance to our clients.

Responsibilities: - Responding to customer inquiries and providing technical support via phone, email, or chat - Troubleshooting technical issues and providing solutions in a timely manner - Collaborating with other team members to ensure customer satisfaction - Documenting customer interactions and resolutions in our CRM system - Taking ownership of customer issues and following through to resolution - Conducting training sessions for customers on how to use our products effectively - Staying up-to-date on product knowledge and industry trends - Assisting with special projects and tasks as needed

Requirements: - Independent and adaptable personality traits - Strong analytical and negotiation skills - Excellent communication and customer service skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM systems - Experience in a customer support or technical support role - Knowledge of pharmaceutical industry is a plus

Benefits: - Joining Bonus - Free accommodation for remote work - Paid sick leave - Opportunities for career growth and development

Working Environment: At Eli Lilly, we encourage a spirit of exploration and taking calculated risks for growth. We value innovation, diversity, and collaboration in our workplace. Join us in making a positive impact on the lives of patients around the world.

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of gender, race, religion, sexual orientation, age, or disability.

Deadline to apply: July 7, 2024

If you meet the requirements and are passionate about providing exceptional customer support, we would love to hear from you! Apply now to join our team at Eli Lilly as a Support Specialist in Montreal, Quebec.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.