Web Chat Assistant - Remote Work

Job Description:

Rogers Communications is seeking a Web Chat Assistant to work remotely from Montreal, Quebec. This part-time, entry-level position is perfect for individuals looking to gain experience in customer service and communications. As a Web Chat Assistant, you will be responsible for providing customer support and assistance through online chat platforms.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Handle customer complaints and resolve issues in a timely and professional manner - Assist customers with product information, pricing, and order processing - Collaborate with other team members to ensure seamless customer service - Utilize negotiation skills to handle difficult customer interactions - Present information clearly and effectively to assist customers with their needs

Requirements: - Reliable and dedicated individual with a strong work ethic - Excellent communication skills, both written and verbal - Strong negotiation skills to handle challenging customer interactions - Ability to prioritize tasks and manage time efficiently - Proficient in using web chat platforms and other communication tools - Must be a quick learner and able to adapt to changing processes - Prior experience in customer service or sales is a plus, but not required

Benefits: - Training and professional development opportunities - Profit sharing potential - Paid sick leave for part-time employees

Working Environment: At Rogers Communications, we prioritize quality in all aspects of our work, products, and services. We believe in providing top-notch customer service to all our clients and strive for excellence in everything we do.

Equal Opportunity Statement: Rogers Communications is an equal opportunity employer and is committed to providing a diverse, inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or sexual orientation.

Deadline to apply: May 11, 2024

Join our team at Rogers Communications and start your career in customer service today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.