Web Chat Assistant - Remote Work

Job Description:

Pacific Life is seeking a talented Web Chat Assistant to join our team on a part-time basis. This position is remote work based in Toronto, Ontario, CA, and is ideal for entry-level individuals with at least 1 year of experience.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Assist customers with product information, pricing, and other queries - Update customer information in the database - Collaborate with other team members to ensure a positive customer experience - Conduct research to resolve customer issues and provide accurate information - Maintain a high level of professionalism and customer service at all times - Adhere to company policies and procedures while communicating with customers - Work closely with the sales team to identify opportunities for upselling or cross-selling products

Requirements: - Must be adaptable and able to work in a fast-paced environment - Hardworking individual who is dedicated to providing excellent customer service - Excellent presentation skills and ability to communicate effectively - Strong research skills to gather information and resolve customer inquiries - High school diploma or equivalent required - Previous experience in customer service or a similar role preferred - Proficiency in Microsoft Office and web chat platforms - Ability to work independently and as part of a team

Benefits: - Medical coverage for part-time employees - Remote work flexibility - Free accommodation for team members traveling for work - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Pacific Life is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you meet the requirements and are interested in joining our team as a Web Chat Assistant, please apply by the deadline of May 29, 2024. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.