Web Chat Assistant - Remote Work

Job Description:

Shaw Communications is currently seeking a part-time Web Chat Assistant to join our team in Vancouver, British Columbia. This position is remote, allowing you to work from the comfort of your own home. This role is perfect for entry-level candidates looking to gain experience in a dynamic and growing industry.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Assist customers with troubleshooting technical issues related to our products and services - Provide information on products, promotions, and services offered by Shaw Communications - Identify and escalate any complex or unresolved issues to the appropriate department - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborate with team members to ensure a seamless customer experience

Requirements: - 1 year of experience in a customer service or related role - Confident and resourceful personality traits - Strong problem-solving skills and a creative approach to customer inquiries - Excellent written communication skills - Ability to work effectively in a remote work setting - Flexibility to adapt to a rapidly evolving work environment

Benefits: - Joining Bonus - Travel opportunities - Dental insurance

Working Environment: At Shaw Communications, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing top-notch customer service and support for our clients.

Equal Opportunity Statement: Shaw Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.