Web Chat Manager - Remote Work

Job Description:

State Street Corp. is seeking a Web Chat Manager to join our team in Montreal, Quebec. This position is a part-time role with a mid-to-senior level of seniority, requiring at least 7 years of experience in a related field. The Web Chat Manager will be responsible for managing the web chat team and ensuring the smooth operation of our online chat platform.

Responsibilities: - Lead and manage the web chat team, setting goals and providing guidance - Develop and implement strategies to improve the web chat platform and enhance customer experience - Monitor chat performance metrics and make data-driven decisions to optimize performance - Work closely with cross-functional teams to ensure seamless integration of chat services with other customer support channels - Stay up-to-date on industry trends and best practices in web chat management - Collaborate with IT teams to troubleshoot technical issues and implement necessary updates - Train and mentor chat agents to ensure high-quality service delivery - Conduct regular performance evaluations and provide feedback to team members - Handle escalated customer issues and ensure timely resolution

Requirements: - Bachelor's degree in a related field - Proven experience in web chat management - Strong leadership skills and ability to motivate a team - Creative problem-solving skills and adaptability to changing situations - Excellent communication and interpersonal skills - Ability to work remotely and manage a team effectively - Passion for delivering exceptional customer service - Proficiency in chat management software and customer support tools

Personality Traits: - Passionate about driving excellence in customer service - Adaptable and able to thrive in a fast-paced environment

Soft Skills: - Strong leadership skills - Creative thinking and problem-solving abilities

Benefits: - Gym membership - Joining bonus - Paid overtime

Working Environment: At State Street Corp., we nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think outside the box and take initiative in their roles. Our diverse and inclusive work environment values creativity and collaboration.

Equal Opportunity Statement: State Street Corp. is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.