Web Chat Manager - Remote Work

State Street Corp. is seeking a motivated and experienced Web Chat Manager to join our team in a remote work position based in Toronto, Ontario. This part-time role is ideal for a professional with at least 7 years of experience in web chat management and customer service.

Responsibilities: - Manage the day-to-day operations of the web chat platform, ensuring a seamless and efficient customer experience - Develop and implement strategies to improve customer engagement and satisfaction through web chat - Train and supervise a team of web chat agents, providing guidance and support as needed - Monitor and analyze key performance metrics to identify trends and opportunities for improvement - Collaborate with cross-functional teams to integrate web chat into our broader customer service strategy - Stay up-to-date on industry trends and best practices in web chat management

Requirements: - Bachelor's degree in Marketing, Communication, Business, or related field - 7+ years of experience in web chat management or customer service - Strong communication and interpersonal skills - Confident and resourceful personality traits - Ability to think innovatively and cooperate effectively with team members - Experience working in a remote environment - Proficiency in Microsoft Office and web chat platforms

Benefits: - Parental leave - Paid Time Off (PTO) - Employee discounts - Flexible working hours

Working environment: - Leverage data to inform decisions and drive strategic initiatives - Opportunity to work with a dynamic and collaborative team

Deadline to apply: July 5, 2024

Equal opportunity statement: State Street Corp. is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from qualified individuals of all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.