Web Chat Manager - Remote Work

Job Description:

Shaw Communications is seeking a diligent and motivated Web Chat Manager to join our team on a part-time basis. This position will be remote, allowing for flexibility and the opportunity to work from the comfort of your own home.

Responsibilities: - Managing and overseeing all aspects of the company's web chat platform - Monitoring and responding to customer inquiries in a timely and professional manner - Training and supervising a team of web chat agents to ensure excellent customer service - Developing strategies to improve efficiency and effectiveness of web chat operations - Analyzing data and trends to make informed decisions on chat strategy and implementation - Collaborating with other departments to ensure a seamless customer experience across all channels - Providing regular reports and updates to senior management on web chat performance and results - Staying up-to-date on industry trends and best practices in web chat technology

Requirements: - Minimum of 8 years of experience in a customer service or web chat management role - Strong communication and interpersonal skills - Ability to work well under pressure and in a fast-paced environment - Proven track record of delivering results and exceeding goals - Hardworking and energetic personality - Ability to think strategically and creatively in problem-solving - Proficiency in Microsoft Office and web chat platforms - Knowledge of CRM systems and data analysis techniques

Benefits: - Employee discounts on Shaw Communications products and services - Paid Time Off (PTO) for vacation, sick days, and personal time - Paid overtime for extra hours worked

Working Environment: At Shaw Communications, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As a Web Chat Manager, you will have the opportunity to make a positive impact on our customers' experience and overall satisfaction.

Deadline to Apply: Please submit your application by July 14, 2024.

Equal Opportunity Statement: Shaw Communications is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage all qualified candidates to apply for this position, regardless of race, gender, age, disability, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.