Web Chat Officer - Remote Work

Job Description:

Prudential Financial is seeking a highly motivated and independent Web Chat Officer to join our team on a part-time basis. As a Web Chat Officer, you will be responsible for providing exceptional customer service through online chat support. This position will be remote, allowing you to work from the comfort of your own home in Montreal, Quebec, CA.

Responsibilities: - Respond to customer inquiries and provide solutions through web chat in a timely and professional manner - Assist customers with account inquiries, product information, and technical support - Maintain a positive and empathetic attitude towards customers at all times - Identify and escalate priority issues to the appropriate department - Ensure customer satisfaction and retention through effective communication and problem-solving skills - Adhere to company policies and procedures while upholding high standards of service

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong analytical skills and adaptability to changing situations - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Driven and goal-oriented with a passion for providing exceptional customer service - Proficiency in using chat support software and Microsoft Office Suite - Knowledge of financial services or insurance industry is a plus

Personality Traits: - Independent: Able to work efficiently and effectively without constant supervision - Driven: Motivated to achieve results and meet goals consistently

Soft Skills: - Analysis: Able to evaluate information and make informed decisions - Adaptability: Flexible and able to adjust to changing circumstances

Benefits: - Travel opportunities - Disability insurance - Joining Bonus

Working Environment: At Prudential Financial, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Deadline to Apply: April 9, 2024

Equal Opportunity Statement: Prudential Financial is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We encourage individuals of all backgrounds to apply for this exciting opportunity to join our team as a Web Chat Officer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.