Web Chat Officer - Remote Work

Job Description:

Casey’s General Stores is seeking a highly motivated and independent individual to join our team as a Web Chat Officer in a remote work position based in Toronto, Ontario, CA. As an Associate level employee with at least 4 years of experience in customer service or web chat support roles, you will be responsible for managing online customer inquiries and providing exceptional service through our web chat platform.

Responsibilities: - Respond to customer inquiries in a timely manner and provide accurate information and solutions - Manage multiple chat conversations simultaneously while maintaining a high level of customer service - Conduct research to answer customer questions or resolve issues - Escalate complex or unresolved issues to the appropriate department or supervisor - Maintain a positive and energetic attitude to ensure customer satisfaction - Collaborate with team members to improve processes and optimize customer satisfaction - Stay informed about company products, services, and policies to provide accurate information to customers

Requirements: - 4 years of experience in customer service or web chat support roles - Highly independent and energetic personality traits - Strong people management and research skills - Excellent written communication skills - Familiarity with web chat platforms and customer service software - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Bachelor’s degree preferred, but not required

Benefits: - Visa sponsorship for eligible candidates - Remote work flexibility - Opportunities for training and professional development - Harmonious workplace environment promoting collaboration and respect

Equal Opportunity Statement: Casey’s General Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other characteristic protected by law. We are committed to building a diverse workforce and encourage individuals from all backgrounds to apply.

Deadline to apply: 2024-05-15

If you meet the requirements and are ready to take on a challenging and rewarding role as a Web Chat Officer at Casey’s General Stores, we encourage you to apply before the deadline. We look forward to welcoming a dynamic and energetic individual to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.