Guest Services Agent (Part-Time) - Immediate Start

We are hiring a creative Guest Services Agent (Part-Time) to join our vibrant team at Fairmont Chateau Laurier in Ottawa, ON.
Growing your career as a Part Time Guest Services Agent (Part-Time) is an amazing opportunity to develop competitive skills.
If you are strong in cooperation, creativity and have the right initiative for the job, then apply for the position of Guest Services Agent (Part-Time) at Fairmont Chateau Laurier today!

Guest Services Agent (Part-Time) Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Part Time Guest Services Agent. What is in it for you:

- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Full rate of pay of $23.39/hour
Responsibilities: Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

- Provide outstanding service to our internal and external guests
- Assist with tour check-ins and greet the tour guide and groups when required
- Generate reports for other departments in the hotel
- Key member of crisis & emergency team
- Register and checkout hotel guests
- Act as an ambassador of Fairmont Château Laurier
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist Leadership in performing daily duties
- Follow all safety policies
- Other duties as assigned
Qualifications:

- Fluent in both official languages
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera, Word and Excel is preferred
- Active listener, self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment
- Available for various shifts including evenings and weekends, and potential overnights.
Physical Aspects of Position (included but not limited to):

- Standing during entire shift See Job Description

Benefits of working as a Guest Services Agent (Part-Time) in Ottawa, ON:

● Company offers great benefits
● Advancement opportunities
● Advantageous package