Doorperson (Part-Time)

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Job Description

You are the Ambassador of our Hotel, often providing both the first and last impression to our guests. As such your goal is to provide the highest caliber of guest service to the hotel guest on both arrival and departure as well throughout the length of the guests stay. In this role, you should possess the desire to be in the spotlight and thrive knowing that the general public will constantly look to you for both a warm greeting and ability to offer assistance.

• To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
• Greet all guests with a smile and an appropriate hospitality greeting - Welcome to the Fairmont Royal York
• To be on your post at all times.
• Greet all guests arriving by vehicle or by foot and clearly direct guest to registration areas.
• Promote Valet parking service to guests arriving by vehicle, while ensure all vehicle keys are clearly identified and stored in locked location.
• Strict adherence to both Fairmont and LQA Service Standard expectations
• Ensure all entrances are free and clear of congestion for arrival and departure of guest vehicles. Move and organize vehicles on the driveway.
• Complete thorough walk around of guests vehicles prior to parking at the East Doors Spots and highlights any damage on corresponding valet parking ticket
• To be noticeably positioned at entrances to provide luggage assistance upon arrival, and departure and will assist in the loading and unloading of luggage and ensure that it is sent to the location requested by the guest.
• When requested or anticipated will provide guests with information and answers to questions about Hotel facilities such as; meeting facilities, dining options, local visitor and tourist attractions, and transportation information. If unable to provide the required assistance, refer to another resource for successful completion.
• Provide luggage storage by directing guests to the Bell Desk.
• Assist in fire alarms by fulfilling duties as outlined in the Hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to GSM and hotel security services.
• In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.

Qualifications

• In addition to performing all the above mentioned duties…
• Available to work weekends, evenings and shift work
• Ability to work outside in all seasons – this means hot summers and cold winters
• Excellent verbal communication & interpersonal skills
• Loves dealing with the public
• Previous Guest Services Experience
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and warm, outgoing personality
• Good Command of the English language
• Valid Driver’s License with no infractions
• Able to drive manual and standard vehicles
• You possess the ability to anticipate the guests needs, approaching them with the offer of assistance before they approach you

Additional Information

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)