Administrative Assistant Office of the Ombudsman

Administrative Assistant – Office of the Ombudsman

Location: 11738 Kingsway NW, Edmonton, AB         

Closing Date: March 3, 2026, or Until Suitable Candidate Found

Position Status: Part Time Casual (Up to 8 hrs per week)

The Otipemisiwak Métis Government is recruiting for an Administrative Assistant to support the Office of the Ombudsman. This position will be responsible for assisting the Ombudsman on an as needed basis, including handling office tasks, providing polite and professional communications, maintaining a high level of confidentiality, and navigating stressful situations. The Administrative Assistant must possess strong organizational skills, excellent communication skills, and a positive attitude. The successful candidate will be required to take direction and work intuitively towards goals and objectives in a professional manner.

Key Responsibilities

• Ensure that administrative activities are delivered in a timely and efficient manner.


• Prepare and maintain investigative reports.


• Perform clerical functions such as ordering supplies and answering phone calls.


• Coordinate and organize meetings, including venue bookings, travel arrangements, accommodation, and catering requirements, as required.


• Prepare, distribute, and appropriately file internal and external correspondence, including meeting agendas and minutes, letters, briefings, legal documents, forms, reports, presentations, and other documents.


• Develop and maintain an accurate and up to date records management system. Ensure the safeguarding of all confidential files.


• Work cooperatively with the Ombudsman to support the achievement of tasks and goals.


• Present a positive and professional image of the Office of the Ombudsman when interacting with Citizens and other stakeholders.


• Conduct interviews or structured conversations to gather accurate, complete, and unbiased information.


• Maintain a high level of cultural sensitivity, professionalism, and confidentiality in all interactions and when handling sensitive documents.


• Other duties as required or assigned.

Skills and Competencies

• Recognized strength in providing administrative and clerical support.


• Strong computer skills with the ability to adapt to new technology and software.


• Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint).


• Ability to produce professional documents, reports, and presentations.


• Ability to effectively maintain filing systems, databases, and tracking processes.


• Excellent analytical and problem-solving skills.


• Ability to lead and communicate to individuals under stressful situations. Superior written and verbal communication skills, including professional email etiquette.


• Strong planning and organizational skills, with an ability to organize and prioritize daily tasks and long-term objectives.


• Excellent interpersonal skills with the ability to build strong relationships.


• Ability to work independently as well as part of a team.


• Flexible and adaptable with an ability to switch between multiple priorities in a fast-paced environment.


• Strong sense of ethics and the ability to maintain a high level of confidentiality in all interactions.


• Political and cultural sensitivity.


• Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemisiwak Métis Government and Métis culture is an asset.

Qualifications

• Post-secondary education in Public Administration, Business Administration, Law, or related field (equivalent experiences will be considered).


• Minimum three (3) to five (5) years of experience in a similar administrative role.


• Minimum two years of customer service experience.


• Experience in, or knowledge of, public administration, the legal field, or Indigenous organizations/governance is an asset.

Other Requirements

• Position is based in Edmonton; in-office presence is required.


• Ability to work a flexible schedule on an as needed basis, including occasional evenings and weekends with notice.


• Ability to travel throughout the province of Alberta, as required.


• Acceptable attainment of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.


• Reliable transportation and a valid Class 5 Driver’s License.

Métis applicants are encouraged to apply.

Apply online at http://albertametis.com/careers/

The Otipemisiwak Métis Government thanks all applicants for their interest. Only applicants selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview. Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.