Client Support Worker (2025-533-CC)

• Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.
• Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
• Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
• Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
• Support goal setting and care planning to promote independence and community integration.
• Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
• Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
• Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
• Collaborate with external service providers and community partners to strengthen support networks.
• Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
• Perform delegated health-related tasks, including medication management under professional guidance.
• Arrange and, when necessary, accompany clients to appointments and community activities.
• Maintain accurate documentation and case notes in a timely manner.
• Uphold health and safety standards, including emergency procedures and fire regulations.
• Contribute to program development and evaluation initiatives.

• Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
• Clients may express distress through language or behavior, including swearing
• Ability to lift up to 40 lbs is required.

• Social Service Worker diploma or other related education.
• 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

• Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work both independently and as part of a team.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of Mental Health Act.
• Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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