Customer Experience Associate (JAM Sports Toronto)

JAM is your one-stop shop for all things PLAY! Whether you're looking to join recreational sports leagues across North America or plan a hilarious corporate team-building event, JAM does it all! We’re looking for a new teammate to help us deliver unforgettable experiences as we connect more people through play than ever before.

Our Core Values:

• Chase the Vision


• Deliver What You Promise


• Take Pride in What You Do


• Get Shit Done


• Treat Everyone Like Your Best Friend


• Find a Better Way

Role Summary

As a Customer Experience Associate, you’ll play a critical role in ensuring every JAM player has an outstanding experience—from their first question to their last game. You’ll be on the front lines of player communication, responding to phone calls and email inquiries through Groove, while delivering support that is friendly, informative, and action-oriented.

You must be based in Toronto to support local customer experience tasks and projects.

Key Responsibilities

• Deliver exceptional customer service to players via phone, email (through Groove), live chat, and in-person interactions.


• Respond to player inquiries quickly and helpfully, ensuring a smooth and enjoyable experience at every touchpoint.


• Build positive relationships with players and foster a sense of community and connection.


• Support league sales by promoting programs to individuals and team captains.


• Assist with league execution, including event prep, equipment, and staff coordination.


• Address any gameplay concerns—such as injuries or sportsmanship issues—calmly and confidently.


• Occasionally attend evening leagues to ensure players are having a fun, safe, and memorable time.

Qualifications

High Energy & People-First Mindset

• Friendly, outgoing, and excited to help players feel supported and appreciated.


• Brings positive energy to every interaction.

Detail-Oriented & Organized

• Sharp attention to detail, especially when juggling player communications.


• Fast learner—comfortable with tools like Groove and internal systems.

Self-Starter with a Service Attitude

• Motivated to take initiative and own player outcomes.


• Professional and empathetic communicator across all channels.

Creative & Independent

• Able to work independently without micromanagement.


• Enjoys brainstorming and contributing to continuous improvement.

Excellent Communicator

• Strong written and verbal communication skills.


• Confident and clear when speaking on the phone or writing player emails.

Quick Thinker & Problem Solver

• Calm under pressure and great at resolving issues in real time.


• Skilled at de-escalating conflict and finding win-win solutions.

Requirements and Expected Hours

• Must be based in Toronto, ON or surrounding GTA.


• This job will require you to work on-site 5 days at week at our head office located at 245 Eglinton Avenue East, Toronto, ON (near Mount Pleasant and Eglinton)


• Valid Driver’s License required.


• 20 hours per week, mostly Monday–Friday, 9:00 AM–1:00 PM EDT.


• Occasional evening shifts for in-league support and observation may be required. 

Compensation

• $17.60 CAD per hour

 Application deadline will be Thursday, August 7th at 10:00am CDT. 

JAM Is For Everyone.  

We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, colour, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.