Customer Service Representative - Kamloops (Part-Time)

Customer Service Representative - Kamloops (Part-Time)
945 Columbia St W, Kamloops
Part-Time Opportunity|10–12 Hours to Start | Days, evenings, holidays, weekend & split-shifts | Hourly Rate: $18.25

 With EBus, every journey begins with you. Step into a role that moves people.
Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Vancouver, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people - we’re about creating travel experiences that feel easy and welcoming every step of the way.

About Keolis

What You’ll Do:

• Welcome and assist customers in person, over the phone, and online, delivering a positive and professional customer experience at every interaction


• Book, modify, and cancel reservations accurately while ensuring customers receive the information they need for a smooth travel experience


• Process payments, refunds, exchanges, and other transactions while maintaining accurate records and cash-handling procedures


• Support customers with online bookings, account access, and general website navigation, helping troubleshoot issues as they arise


• Assist passengers with check-in, luggage storage, boarding, and general travel-related inquiries


• Provide accurate information regarding schedules, routes, fares, travel policies, delays, cancellations, and service updates


• Proactively contact passengers by phone, email, or other communication methods regarding service disruptions, schedule changes, cancellations, and other important travel information


• Conduct accurate passenger head counts and verify passenger manifests prior to departure


• Monitor boarding activities to ensure the safe, efficient, and timely loading of passengers and luggage


• Make announcements regarding boarding, departures, service updates, safety procedures, onboard amenities, and company policies


• Assist with luggage handling, storage, tagging, and accountability to help ensure items are transported safely and correctly


• Support drivers and operational staff by acting as a spotter during reversing maneuvers and other safety-sensitive activities when required


• Enforce company policies and procedures in a professional, respectful, and customer-focused manner


• Communicate and collaborate effectively with Dispatch, Drivers, Maintenance, and other operational teams to support service delivery and resolve customer concerns


• Maintain a clean, organized, well-stocked, and professional ticket office environment


• Complete administrative, operational, and reporting tasks accurately and within established timelines


• Monitor station activity and help maintain a safe, welcoming, and customer-focused environment for passengers and visitors


• Respond calmly and professionally to customer concerns, service disruptions, and unexpected situations while identifying solutions and escalating issues when necessary

What We’re Looking For:

• Provide exceptional customer service with a positive, customer-first attitude and a genuine desire to help others


• Communicate clearly and professionally with customers, coworkers, and operational teams in person, over the phone, and through written correspondence


• Demonstrate strong problem-solving and decision-making skills, particularly when responding to service disruptions, customer concerns, or changing priorities


• Remain calm, professional, and solution-focused in a fast-paced environment with competing demands and tight timelines


• Maintain a high level of accuracy, attention to detail, and organization when processing transactions, reservations, and customer information


• Work effectively both independently and as part of a team while contributing to a positive and collaborative workplace culture


• Display reliability, punctuality, accountability, and a strong work ethic


• Confidently enforce company policies and procedures in a respectful, professional, and customer-focused manner


• Demonstrate strong time-management and multitasking skills while balancing customer service, operational, and administrative responsibilities


• Be comfortable learning and using computer systems, reservation platforms, point-of-sale systems, and Microsoft Office applications


• Previous customer service experience in transportation, hospitality, tourism, retail, or a similar customer-facing environment is considered an asset


• Previous experience handling cash, processing transactions, or working with reservation and booking systems is considered an asset


• First Aid certification is considered an asset


• Successful completion of a criminal background check is required as a condition of employment


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  Flexibility to remain on-site beyond your scheduled shift, when required, to support delayed arrivals, departures, or other operational needs
  
  

Why Work For Us?

• Hourly rate: $18.25


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  Hours: Approximately 10–12 hours per week to start, with opportunities for additional hours in the near future as operations continue to expand and new service opportunities become available.
  
  


• Discounted and standby travel on our luxury motorcoach network


• Access to an Employee Assistance Program (EAP) offering confidential wellness, mental health, and support services


• A stable, established organization with a strong reputation for safety and customer service


• Additional company-sponsored wellness and employee benefit programs
  
  

Ready to Apply?
Bring your energy, your customer-first mindset and your passion for helping people and help us make every journey a great one with EBus, BC!