Hospitality Assistant

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES 

• Prepares rooms for services and events.  Physically moves and sets up chairs, tables, easels, podiums, photos and other personal keepsakes or mementos of client families.  Displays floral arrangements that may weight up to 50 pounds, photos, easels, and similar momentous.  May arrange caskets and urns. 
• Prepares table for refreshments, including food, beverage, serving dishes, utensils, and similar that may be provided by catering, family, or company.  May serve food to guests as permitted by state/local ordinance. 
• Monitor and maintain cleanliness, sanitation, and organization during event
• After event, pack up family mementos and provide to the family upon departure or arrange for delivery.
• Cleans up room ensuring proper disposal of trash as well as care and storage company items.  Clean, vacuum and sanitize area after events.  Process Laundry.   Restock supplies; alert management to low inventory.
• Greet customers in a polite, positive manner. Anticipate customers’ needs and respond promptly.  Accommodates the needs of the family during services or visitation.  Resolve customer issues and alert management when needed. 
• Performs general cleaning, including dusting, vacuuming, sweeping, mopping, and trash disposal
• Cleans and sanitizes restrooms and kitchen including appliances, surfaces and cabinet interior. 
• Replaces burned out light bulbs inside the facility
• Maintains clean entry doors. Sweeps or vacuums exterior entry mats
• Straightens and rearranges furniture; may spot clean fabrics to remove stains
• Maintains all facial tissue dispensers and water dispensers; replenishes supplies on an ongoing basis 
• Maintains an adequate supply of kitchen and cleaning supplies; advises management of need to re-order 
• Notifies management of any emergency maintenance issues

MINIMUM Requirements

Education

• High school diploma or equivalent

Certification/License

• Food Safety Certificate may be required according to province regulations

Experience

• Food and beverage server experience preferred

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Ability to follow instructions given over the phone or in person
• Ability to maintain composure in challenging situations
• Ability to maintain confidentiality
• Ability to work days, weekends and evenings as needed
• Ability to lift a minimum of 50lbs.
• Ability to stand for long periods of time
• Ability to work with a diverse group of individuals
• Ability to take initiative and solve problems (improvise and overcome)

Work CONDITIONS

Work Environment

• Professional Dress is required when in contact with families

Work Postures

• Continuous periods of time standing
• Climbing stairs to access buildings may be necessary

Physical Demands

• Physical effort to push/pull carts, vacuum cleaner and lift serving dishes
• Ability to lift and carry up to 50 lbs

Work Hours

• Work is beyond standard business hours, including evenings and weekends