Hospitality Supervisor - Good Earth

The Good Earth is an award-winning winery. restaurant, and event setting overlooking endless rows of vines and gardens bursting with life. Producing a variety of red, white, rose, and sparking wines that have received both national and international accolades, and an eatery focusing on farm fresh seasonal cuisine, the Good Earth has a rustic elegance that is both spectacular and provides the warmth of home. The Good Earth is part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.

If you have the desire to work as an Event Supervisor and are looking to join a team of champions we want to meet you.

We currently have an Event Supervisor opportunity available for team members with evening and daytime availability, both mid-week and on weekends. This is the perfect opportunity for someone who is looking to expand their skills in the Hospitality industry.

AT THE GOOD EARTH OUR HOSPITALITY SUPERVISORS:

Are confident and enthusiastic about their role in creating memories for our guests.

Work in a welcoming and romantic environment where we lead by example and work as a team of champions to achieve results.

This is the perfect opportunity for someone who is looking for a professional serving role and enjoys entertaining and weddings. We offer part-time opportunities during daytime, evening, midweek and weekends.  This is a great role for those who are looking to balance other work and/or school commitments in a fast paced, exciting environment.

THE HOSPITALITY SUPERVISOR HAS THE OPPORTUNITY TO:

• Effectively lead by example demonstrating superior customer service skills, and adaptability to customer feedback, ensuring flawless execution of the event and restaurant service in accordance with Carmens Group standards
• Work in conjunction with the Hospitality Manager and other Hospitality Supervisor to ensure consistent and industry-leading steps of service and create memorable guest experiences in all aspects of the venue
• Act as an ambassador and host of the venue, serving as a liaison between guests, management, and team members
• Ensure that event schedules are accurate, and timelines are followed, constant communication between servers and other event staff
• Maître D’ and serve events and restaurant; assist in event set-up, bartending, and other roles as needed
• Assist the Hospitality Manager with team member relations including recruitment, training, scheduling, coaching, and recognition
• Assist the Hospitality Manager in conducting inventory and placing orders for required items as needed
• Assist others with side work including, but not limited to, clearing glasses and dishware
• Communicate any additional meal requirements or special request to the kitchen
• Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences
• Exercise good judgment and demonstrate leadership abilities
• Drive positive change in the organization

• 1-2 years’ previous experience in a serving capacity or related hospitality role
• Friendly, professional and customer service focused
• Positive, outgoing and friendly team player
• Excellent customer service skills, and ability to understand and respond to individual needs and requirements
• Thorough understanding of event operations considered an asset
• Smart Serve Certification required
• Reliable transportation required
• Humble, uplifting, and supportive leadership style

• Great Place to Work Certified
• Competitive wage package
• Pay on demand
• Staff recognition, years of service rewards
• Hotel discounts worldwide
• Restaurant discounts
• Group RRSP Program
• Team building and wellness events
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, the C Hotel, the Lakeview, the Hamilton Convention Centre, Fig & Lemon Catering, the Arlington Hotel & River's Edge, and the Good Earth Food & WIne. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of our local communities with every strategic initiative we pursue. 

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.