Overview

As the primary point of contact upon guest arrival, the host / hostess is mainly responsible for greeting and seating guests in a friendly, professional and efficient manner. Communication and coordination abilities are paramount when noting and treating any intricate guess requests. The host / hostess always pays close attention to detail and is the liaison between guests and FOH/BOH staff to ensure a seamless guest experience that is synonymous with Milos standards.

Primary roles and responsibilities

·      Welcomes and greets guests as they enter; ensures a smooth flow at the entrance and throughout the restaurant at all times

·      Makes guests feel comfortable while waiting; escorts them to the bar or directly to their table

·      Checks-in, stores and retrieves outerwear and assorted personal belongings for guests 

·      Takes part in pre-service duties and applicable closing duties, prints menus, updates and prints shift summary notes 

·      Speaks clearly and persuasively in positive or negative situations and responds confidently to guest inquiries

·      Exhibits familiarity with menus items and ingredients

·      Answers phone calls and provides information on reservations, availability, restaurant hours and services 

·      Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values

·      Ensures proper levels of stationary are maintained in reception area at all time

·      Interacts with guests as they leave the restaurant to ensure a memorable experience 

Requirements

·      A minimum of one (1) year experience in an upscale dining setting

·      Excellent interpersonal and customer service skills

·      Strong written and verbal communication skills

·      Able to work in a fast-pace, team environment

·      Able to multi-task, is receptive to feedback and direction

·      Knowledge of POS and reservation systems (an asset)