Job ID #31273: Program & Facility Monitor (Fall - September Start Date)

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31273: Program & Facility Monitor (Start in Fall - September) 


• Union: Non-Union (40 Vacancies) 


• Job Description ID #:  6339


• Close date: Interested applicants please submit your application by 4:00 p.m. on July 30th, 2025.
  


• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Recreation Supervisor or Aquatic Supervisor, monitors program and changeroom areas ensuring a safe environment for program participants.  Assists with the instruction of basic programming which may involve entry level skill introduction, familiarity with rules of play, equipment requirements, and safety issues related to the activity and program area.

GENERAL DUTIES

Monitor drop-in recreation and sports activities to ensure safety and provide emergency or first aid assistance when required.

Ensure program equipment is set up prior to the start of each program and taken down as required.

Provide basic instruction of a recreation or sport program by following a lesson plan.

Provide the rules of play to participants in certain program activities as required either verbally or in writing.

Provide excellent customer service through a safe and enjoyable program.

Monitor change room areas by tidying, squeegee floors and securing patrons’ belongings.

Inspect the program space and/or change room areas, prior to the program commencing and at the completion, including all equipment to be utilized by patrons, during the program.

Maintain accurate administrative records such as attendance forms and class lists for the program.

Refers public inquiries and complaints to a staff person in-charge.

Assist full time staff with the promotion of recreation programs by distributing flyers, tidying brochure racks and bulletin boards.

Work independently without direct supervision.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the responsibilities of this position.

QUALIFICATIONS

1. Must be at least fourteen (14) years of age at time of application.  The minimum age requirement is set under the Ontario Ministry of Labour, Occupational Health and Safety Act (OHSA) according to the Regulation for Industrial Establishments (R.R.O. 1990, Reg. 851).


2. Must possess and maintain current certification in “Standard” First Aid with CPR Level “C”.  (This must be clearly identified on your resume.)  All “Standard” First Aid certificates must be issued by a training agency recognized by the Workplace Safety Insurance Board (WSIB).  Please refer to the WSIB website www.wsib.on.ca for approved providers.  At time of assessment (which could be as early as days after the posting closes), you will be asked to provide “proof” that you possess the required certificate(s).


3. High Five Certifications and NCCP Level 1 Coaching considered an asset.


4. Previous playing or coaching experience in one or more Sport or Recreation related disciplines considered an asset.


5. Good communication skills and an ability to follow verbal and written instructions.
   


6. Must possess initiative and good judgment and be able to work independently.
   


7. Good customer service skills and have the ability to work with varied age groups.

HOURS: 0 - 24 hours per week

Hours are varied depending on location and program requirements.  Must be prepared to work evenings, weekends and may be required during school-calendar holidays.

NOTE 1: As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Vulnerable Sector (VS) Check, or for those under the age of eighteen (18), a Criminal Record & Judicial Matters (CRJM) Check at their own expense prior to beginning work in this position.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.