Keyholder

Come work with us!

Do you love fashion and home décor?

Are you passionate about creating memorable shopping experiences and helping customers feel at home?

Are you someone who thrives in a warm, team-oriented environment where you can connect with people, share your product knowledge, and help customers find exactly what they’re looking for?

If that sounds like you, we’d love to meet!

Keyholder 

As a key member of our team, you’ll bring your sales expertise, product knowledge, and friendly energy to every interaction.

At our Polo Park location, we want to provide our customers with a seamless shopping experience. Whether they’re looking for stylish designer linens and accessories, blissfully soft luxury sheet sets, or a temperature-regulating mulberry silk duvet, we’re happy to assist our guests in-store, over the phone, or online.

Overview

The primary responsibility of a Keyholder is driving sales as a team leader, aiding in achieving both individual sales targets and store productivity goals. In the absence of the Store Manager and Associate Manager, you will lead the team. You will be expected to utilize superior selling skills, provide exceptional customer service, and deliver up to date product knowledge to our customers.. 

Requirements & Responsibilities 

• Deliver friendly, supportive, energetic, and enthusiastic customer service. 

• Inform and educate customers using detailed product knowledge. 

• Help troubleshoot any customer concerns clearly and effectively. 

• Be ambitious and motivated to sell new and designer products. 

• Thrive in a team-based environment to achieve store goals. 

• Share your flare and passion for fashion and home decor. 

• Ability to stand for up to 8 hours. 

• Ability to lift or carry a box up to 50 lbs. in weight. 

• Ability to shift, push, reach, stretch, twist, bend, pull, or maneuver weight over 50 lbs. to fold, stock, and build or display merchandise. In addition, you may be required to change beds, including moving a mattress to put on a bed skirt. 

• Ability to climb ladders, lift stock up to 20 lbs. at/over shoulder height, and change light bulbs. 

  Skills & Qualifications 

• 1-2 year of sales and retail experience preferred. 

• Dedication towards providing exceptional customer service and in-store experiences. 

• Demonstrated success in driving sales and building customer loyalty. 

• Excellent communication and problem-solving skills. 

• Leads by example to support team performance and smooth store operations.


• Previous experience in home styling or fashion retail an asset. 

• Open availability – days, evenings, weekends. 

 How We'll Invest In You

• Competitive wage - the final salary may vary based on job-related knowledge, skills, and experience.
  
  


• Extended health and dental benefits for those working 28+ hours
  
  


• Team member discount program
  
  


• Employee & Family Assistance Program (EFAP)
  
  


• On-line training program
  
  


• Referral bonus program (up to $300)

 Key Relationships

• Reporting to the Store Manager and coordinating with other Sales Associates. 

 At QE Home we know that great talent comes in many forms, and we want to meet people at their best.  Upon request, we will provide reasonable accommodations to applicants at any time throughout the recruitment and selection process. 

QE Home is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at QE Home are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, provincial, or local law. 

About Us

QE Home | Quilts Etc. is Canada’s largest and only B-Corp Certified bedding retailer with 70+ stores across the country and a thriving e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing sleepers with beautiful, accessibly priced, and sustainable bedding solutions crafted by our in-house design team. Our Sleep Stylists offer exceptional and knowledgeable service to ensure that each customer's unique sleeping and aesthetic needs are completely fulfilled. 

We at QE Home are committed to socially responsible business practices. By prioritizing sustainable practices, exercising social responsibility, and ensuring ethical conduct, we’re creating products that aren’t just better for people – they’re better for the planet, too.