Knowledge and Content Specialist - 10-month contract

Who we are: Amilia is more than just a tech company – we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients!

What we do: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

Why we do what we do: We’re not just here to sell software – we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

What can you expect:

As a member of the Customer Education team, the Knowledge and Content Specialist is responsible for creating and maintaining documentation and other educational materials and media. You play a key role in supporting our teams and clients as they learn to use existing features and adopt new ones. You will collaborate closely with the Technical Writer, Product and Product Marketing to ensure that information is accurate, clear and concise. This 10-month contract is a maternity replacement. This position is a 10-month contract covering a maternity leave, offering a unique opportunity to make a significant impact during your tenure.

You'll be responsible for:

• Creating and updating articles on our client-facing Help Center;
• Collaborating with Product Marketing and Product to create documentation for new and existing features;
• Testing new features;
• Prioritizing article creation in relation to important deadlines and maintaining the backlog;
• Creating tutorial videos in Camtasia;
• Developing and adhering to standards for consistent terminology and naming conventions in partnership with key stakeholders from across the business;
• Translating articles when needed.

What we want from you:

• D.E.C in knowledge management, communications, literature, education or equivalent;
• 1-2 years of experience working as a Technical Writer or in Knowledge Management at a SaaS company (an asset);
• Bilingual (Excellent writing and speaking skills in French and English);
• Experience with copywriting tools (MS Office, Antidote/ LanguageTool);
• Excellent time management and organizational skills;
• Passionate about writing and language;
• Experience with tech tools we use such as Camtasia, Snagit, and Intercom (an asset).

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.