Parking Ambassador

Post End Date:

About the Role:

• The Parking Ambassador will support the daily operations of Brock Parking Services by responding to all in‑person, phone, and email inquiries; processing payments for fees and fines; assisting with special events; and issuing parking violations as required.
• The Parking Ambassador will report to the Supervisor, Parking Services and the Supervisor, Parking Enforcement & Technology

The Parking Ambassador will:

• Respond to all in person, phone, and email inquiries.
• Process payments through a POS system using debit, credit, and cash transactions.
• Regular record keeping and e-filing.
• Assist with special event planning and signage.
• Monitor main campus parking lots and enforce Brock parking rules and regulations.
• Issue tickets for parking violations.
• Assist with immobilization/tow of vehicles found not in compliance.
• Aid in placement of directional signage located in parking lots.
• Assistance for Parking for special events.
• Consistent communication with Supervisors using radios and ticketers.
• Other duties as assigned by Senior Student/Supervisor.
• Maintain a courteous and professional attitude.

Key Skills and Experience:

• Knowledge of customer service, general office administration, office procedures, shared drives, inventory management, and communications.
• Demonstrate ability to handle cash and other financial transactions, including deposits.
• Proficient in all MS Office applications, particularly Excel.
• Use of Parking Services technology (i.e. AIMS and Honk).
• Excellent interpersonal, customer service, and communication skills.
• Comprehensive knowledge of Brock Parking Rules and Regulations.
• Strong conflict resolution and mitigation skills are an asset when occasionally interacting with dissatisfied customers.
• Strong critical thinking and decision-making skills are required to interpret and support complex policy and procedures.
• Detail-oriented, organized, and self-motivated.
• Ability to work in a busy environment

Working Conditions

• Ability to stand and walk for long periods of time.

• Ability to work outdoors in various weather conditions (heat, snow, rain, etc.)
• Walk on mixed terrain and remain outdoors for extended periods of time.
• Varied shifts that include mornings, evenings, and occasional weekends.
• Ability to lift up to 50 lbs.
• Periodically required to move A-Frame signs, boxes of supplies, cones, pylons etc.
• Requires regular use of a computer, smart phone, and two-way radio communication.

Compensation

• $17.60/hr

Other Information

• Positions Available: 10
• Anticipated Start Date: August 17, 2026
• Anticipated End Date: December 31, 2026