Part-time Floor Leader - Robson St.

As a Bailey Nelson Floor Leader,  you are an integral part of the leadership team who assists in maximizing store sales through delivering an amazing guest experience with exceptional product knowledge.

Duties & Responsibilities:

Floor Leadership:

• Supports the development of the team by inspiring, motivating and modelling exceptional performance through our BN values.


• Supports store leadership in hiring, induction, and succession planning.


• Supports leadership team in creating a goal-oriented environment, addressing roadblocks for the team.

Customer Journey /Experience:

• Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customer experience over tasks.


• Assist customers in finding suitable frames and address their vision needs.


• Develop and apply optical skills, continuously enhancing knowledge.


• Work closely with optometrists to understand and fulfil optical requirements.


• Educate customers on product quality, features, and benefits supporting their vision needs.


• Ensure positive and memorable customer experiences throughout the journey.


• Coaches and provides feedback to team members for continuous improvement.

Store Operations:

• Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.


• Drives community events and grassroots marketing.


• Proficient in various store systems and trains team members on usage.


• Assist in reconciling third-party payments and execute actions from newsletters.


• Collaborate as a team player with the retail team and optometrist.


• Drive performance by understanding and working towards in-store targets and KPIs.

Clinical and Professional Standards:

• Check in and pre-test patients when required.


• Promote the importance of annual eye exams and make recommendations based on prescriptions.


• Support remote testing operations for customers & online doctor.


• Actively improves personal optical knowledge.


• Strong understanding of the contact lens customer journey and pre-tests patients.

Training & People Development:

• Participate in team training and development events for personal and professional growth. 


• Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.  


• Partners with new stylists as a buddy during onboarding.

Product:

• Stays updated on new product launches and provides feedback to the management team.


• Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.


• Support store inventory counts and maintain organized backstock.


• Follow planograms for proper store merchandising and stay updated on new product launches.

Skills, Attributes and Experience Required:

• You have at least 2 years experience in retail or customer service role with increasing responsibility.


• You have strong organisation and time management skills in a retail environment.


• You have good computer literacy.


• You embrace individuality by being honest and helping people find their look.


• You are always brimming with enthusiasm and positive energy.


• You have good analytical and problem solving skills.


• You are a quick learner and have a basic understanding of optics.


• You are a strong team player and have a “unite the business” approach to all given tasks.


• You use your own initiative with projects and ideas for marketing, efficiency and process improvements.


• You have excellent communication skills.


• You are flexible and adaptable with your customer’s needs.


• You embrace individuality by being honest and helping people find their look.


• You always respect different ideas, opinions and personalities.
  

Ready to take the next step and build the career you want?  It starts here...send in your resume now!