Residential Care Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:   
The priority of the Residential Care Worker is to ensure professional, safe and structured support to our clients in the Kingston Harbour Light program.  The Residential Care Worker will behave professionally and courteously at all times, presenting a positive impression of Kingston Harbour Light  to both the public and the clients living within the facility.  The RCW will document accurately and appropriately all contacts with clients and members of the public, and ensure the safety of the environment at all times.

RESPONSIBILITIES AND ACTIVITIES
•    To monitor activities of clients as required
•    To provide any requested information, assist with Client orientation to guidelines and schedules
•    To oversee and assist with supervision of clients during daily tasks, as needed
•    To provide support, assistance & encouragement to clients
•    Perform all daily client documentation in EMHware as required and maintain log Book entries, sign Out Sheets, visitor information and other required forms
•    Ensure Correctional Services Canada (CSC) compliance as it relates to offender whereabouts, community check ins, alignment with offender community supervision orders, documentation and policy 
•    To make necessary referrals to other staff as needed
•    To make public announcements for clients or staff as necessary
•    To conduct scheduled rounds of all areas of property and be familiar with all required fire, health and safety measures and procedures. Supervise fire evacuation and safety procedures during shift
•    To conduct client room inspections as required
•    To monitor client activities in smoking Area as required
•    To take client attendance at scheduled activities as required
•    To ensure that clients’ late-night snack is made available at scheduled time
•    To provide accurate and timely conduct reports on client activity to Program Coordinator 
•    To answer the telephone, routing calls to appropriate department(s) and staff
•    To conduct urine screening on clients as required, and at all times when a client returns to the property following a pass
•    To check pockets, packages and bags of clients returning from off-property activities
•    To attend all seminars, training sessions or staff meetings as required
•    Complete other tasks as required

CRITICAL RELATIONSHIP MANAGEMENT
Support Services Manager, Program Coordinator, counsellors & staff within agency, outside agencies. 

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:  
•    Reports directly to: Support Services Manager

WORKING CONDITIONS:  
•    Office setting, long periods standing, climbing stairs, using computer, phone systems
•    Little to no travel

ESSENTIAL SKILLS AND QUALIFICATIONS
•    Degree or Diploma in one of the Human Services professions

KNOWLEDGE, EXPERIENCE OR TRAINING IN:
•    Pleasant, courteous and professional manners
•    Respectful and professional towards clients, public, students and staff
•    Ability to maintain a high degree of confidentiality
•    Documentation skills in EMHware
•    Keyboarding and demonstrated knowledge of Microsoft Office applications as well as email and internet applications
•    Willingness to learn and accept supervision
•    Networking, referrals and strong knowledge of resources
•    Knowledge and experience with concurrent disorders
•    Knowledge of culturally competent practices
•    Knowledge and experience with data management systems and outcome measurements
•    Knowledge and experience with CSC and working with offenders
•    Awareness and experience with marginalized and vulnerable populations
•    Basic First Aid/CPR Certification an asset
•    Proficient in English language, second language an asset

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. 

Protected B Clearance: an original copy of a current Protected B Clearance that is less than six (6) months old is required by your start date, and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the clearance is borne by the employee.

Compensation: Please note that this job falls under a collective agreement. The hourly rate for the Residential Care Worker (Relief) position is set at $18.63, and wage increments are provided based on collective agreement language.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.