Retail Associate

Description

evo Purpose: 

To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

At evo, we’re all about creating unforgettable outdoor experiences. As a Retail Associate, you’ll be the friendly expert customers turn to when they need the right gear for their next adventure—whether they’re heading to the slopes or hitting the trails. From bikes to gear, apparel, and accessories, you’ll help them find everything they need to make their outdoor experiences memorable.

You’ll provide expert advice and share your knowledge, with the goal of ensuring every guest leaves feeling confident and excited for their next adventure.

Join a team of passionate individuals who thrive on making every guest feel welcome, confident, and ready for their next ride. If you’re excited about outdoor gear and love helping others enjoy the outdoors, we’d love to have you on the evo team!

The Perks:

• Complimentary Whistler Bike Park Pass (eligibility requirements apply*)
• 40 Hours of Paid Volunteer Time
• Charitable Donation Matching Program
• Extended Medical Coverage (eligibility requirements apply*)
• Employee Discounts and access to exclusive pro deals on top brands
• Flexible Work Schedules to suit your lifestyle
• Time Together Outdoors– ride days, community events, and volunteer activities

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

*Benefit not eligible for seasonal employees must work full-time, and meet the criteria to qualify for benefits. 

What You’ll Get To Do:

• Assist customers in finding the right products to meet their needs and deliver an exceptional in-store experience.
• Provide accurate product information and confidently answer customer questions.
• Ensure merchandise is fully stocked, well-organized, and visually appealing.
• Maintain a clean, organized shop floor and storage areas, following daily cleaning procedures.
• Report any stock discrepancies, damages, or issues to the Manager promptly.
• Uphold high standards for product quality, customer service, and health and safety at all times.
• Handle customer complaints and feedback professionally, ensuring a positive resolution.
• Process returns and refunds according to company policy.
• Support the setup and execution of in-store promotions, displays, and events.
• Complete opening and closing procedures accurately and consistently.
• Work collaboratively with the team and support other departments as needed.
• Perform additional tasks to contribute to the overall success of the store.

Requirements

What You Will Bring to the Team:

• Knowledge of bike, snow sports gear, apparel, and accessories—or a strong willingness to learn
• A positive, can-do attitude with a genuine passion for helping others
• Comfortable talking to all kinds of people and creating a welcoming, inclusive experience
• Flexible and ready to jump in wherever the team needs support
• Attention to detail and pride in keeping the store clean, organized, and running smoothly
• Calm under pressure and able to stay focused when the store gets busy
• Friendly, approachable, and always striving to make others feel valued—because being “cooler than no one” matters here
• Confident multitasker who thrives in fast-paced, high-energy environments
• Reliable, punctual, and an effective communicator
• Creative problem-solver with a strong sense of accountability
• Able to work full shifts on weekdays and weekends, with availability during most major holidays
• Previous experience in a busy retail setting is a plus

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!
 

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $20.00/hr to $23.00/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role. 

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.