Server (The Venue)

Position:    Server
Location:    Conestoga College – Doon Campus (may be eligible to work at other locations as needed)
Time Requirement:    Up to 20 hours per week (some evenings and weekends may be required)
Reporting to:    Food Services Supervisor
Hourly Wage:    $20.65
Revised:    July 2024

COMPANY OVERVIEW
Conestoga Students Incorporated (“CSI”) was founded in 1973 and is the official student association representing more than 21,000 students at all Conestoga College campuses. All full-time fee-paying students are the owners and customers of CSI, and we are dedicated to serving the students to the best of our ability.

Conestoga Student Services Incorporated (“CSSI”), in close collaboration with CSI, provides the students of Conestoga College with a variety of services related to food, hospitality, and wellness.

CSI’s mission is to enhance student satisfaction and success by providing a variety of student services at a cost justified by the results. To achieve this mission, we are working to ensure students have access to skills development.

Why Join Us?
CSI is a team of enthusiastic individuals ready to assist students in their academic and professional ventures. CSI is committed to supporting its team members every step of the way through active coaching, and opportunities to develop the necessary skills for all professional fields.

CSI’s student employees also have access to:
   •    Competitive Wages
   •    Paid Sick Days
   •    Paid time off to observe culturally significant events
   •    Discounts at our food services outlets
   •    Employee engagement activities

For more information on what we do and the services we offer, please check out our website at: https://conestogastudents.com/ 
 
POSITION OVERVIEW
Servers are responsible for ensuring a positive and informed experience for guests while selling, serving, and describing food and beverages at The Venue Restaurant & Bar. In the course of this work, Servers will be required to use a cash register and other restaurant equipment. Occasionally, restocking and storing inventory will also be necessary.

In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Food Services Supervisor. It is also important that Servers work extremely closely with the Food Services Supervisor to ensure that they are up to date on the basic overall operations of The Venue Restaurant & Bar. In all activities, it is crucial that Servers recognize that service to students and guests is a top priority.

You will learn to:
   • Prepare and present quality food and beverage for a variety of hospitality environments.
   • Practice effective interpersonal communication skills with customers and co- workers to create and maintain positive              experiences and relationships.
   • Maintain a high standard of sanitation and safety in a food service establishment.
   • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using        and promoting ethical behavior and best practices.

DUTIES AND RESPONSIBILITIES
General
   • Maintain up-to-date knowledge of the products and pricing of the Venue’s food, beverages, and specials
   • Take orders and serve guests in accordance with CSSI’s guidelines for excellent customer service
   •  Serve alcoholic beverages responsibly to guests by first ensuring that they have proper identification and have not exceeded the in-house drink limit
   •  Operate cash register to accept various types of tender from guests, provide proper change to guests, balance cash drawer and receipts, and document discrepancies
   •  Count and handle cash with accuracy
   •  Count till before every shift to ensure it contains the correct starting float amount
   •  Track inventory and restock food items as needed to ensure demand is met and waste is minimized
   •  Maintain a clean and safe work environment to ensure the health & safety of guests and coworkers at all times; clean and sanitize all work areas and frequently touched surfaces before and after every use
   •  Work as a team with fellow Food Services staff
   •  Assist with setup, execution, and tear down of catering events as needed 

 
Other General Duties
   •  Work in accordance with corporate by-laws, policies and procedures, particularly to the CSSI Mission Statement
   •  Practice professionalism and impartiality when handling sensitive personal information
   •  Maintain confidentiality for business practices
   •  Strict adherence to Health & Safety laws, policies, and procedures
   •  Adhere to CSSI’s work attire standards
   •  Work in an organized manner where detail, accuracy, and confidentiality are critical
   •  Attend meetings and committees when required
   •  Work with members of the College to build strong relationships between CSSI and Conestoga College
   •  Mandatory attendance at monthly staff meetings and CSSI-related training days
   •  Other duties as assigned

WORKING CONDITIONS
Physical Demands

       This position may spend long periods of time standing and walking. Lifting of supplies and materials up to 50lbs may               also be required from time to time.

Environmental Conditions
      This position performs work primarily in an enclosed food preparation area and is faced with frequent interruptions and          changing priorities. Work is also required with and near hazardous kitchen equipment, including (but not limited to) a              cooking range and sharp objects. Some work may be required after regular hours and on weekends.

Sensory Demands
      This position may require long periods of work in a warm and busy environment.

Mental Demands
      This position is expected to maintain a consistent sense of urgency while completing multiple competing priorities within        short timeframes, which can cause significant stress. The incumbent also deals with a wide variety of people on various        issues.

QUALIFICATIONS
  •  Must be available to work up to 20 hours per week on days, evenings, and weekends as required
  •  Must have and show proof of Smart Serve Certification
  •  Must be 19 years of age or older
  •  Candidates will be asked to demonstrate the following:

  •  Deep understanding of best practices in cooking and food preparation
        o  Understanding of CSSI’s food services
        o  Comprehension of instructions and information relating to CSSI’s food        services
        o  Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA)
        o  Familiarity with the Alcohol and Gaming Commission of Ontario
        o  Highly organized and skilled time management in handling multiple simultaneous priorities
        o  Customer service skills
        o  Cultural competence

STUDENT ELIGIBILITY
All students in this position must:
     • Be in a full-time degree, diploma or certificate program at Conestoga College
     • Maintain a full-time course load. Part-time studies may be allowed for students who are registered with Accessibility              Services and require a reduced load
           o For Spring term positions (May to August), students must be returning to full- time studies in the Fall term in order                    to be eligible.
      • Have a valid Social Insurance Number

International students must also:
    • Hold a valid Canadian study permit that allows on-campus employment
    • Adhere to all requirements stated on their study permit
    • Adhere to all Canadian student visa requirements

HOW TO APPLY 
Application Materials
To have your application considered, you must prepare the following Application Materials:
    •  A resume, letter, or audio/video recording that provides the following information:
       o    Why you are interested in this position
       o    What skills and/or experiences you have that you feel would be helpful in this position
       o    Whether you are willing and able to perform work at other campuses
   •  If you are an international student: A Study Permit that allows you to work on campus during the Spring 2022 semester

Instructions

If you are interested in this opportunity, please apply through the Conestoga Students Inc. website at https://conestogastudents.com/about-us/employment-opportunities/ , providing all of the above Application Materials. If you are an international student, please also provide a copy of your Study Permit allowing for on-campus employment during the Spring 2022 term.
 
Accessibility, Diversity & Inclusion
Conestoga Students Inc. is committed to providing equal opportunity for employment without regard to any prohibited ground of discrimination. If you anticipate any need for accommodations for disabilities in the process of applying, interviewing, or working, please feel free to let us know as soon as possible and at any time so that we are most equipped to provide a barrier-free experience.