Service Manager

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified (2022-2024)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Comprehensive Group RRSP & Health Benefits
  • Annual/Quarterly Incentive Plan
  • Staff discounts at our restaurants
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

• Supervise events both on-site and off-site, ensuring flawless execution of banquet event orders (BEOs).

• Lead by example: demonstrate outstanding guest service, adaptability, and strong leadership while coaching and supporting your team.

• Ensure event schedules and timelines are followed, maintaining clear communication with servers and event staff.

• Act as a host and ambassador for the venue, liaising between guests, management, and team members.

• Build rapport with guests, answer questions, and ensure satisfaction throughout the event.

• Manage administrative tasks such as scheduling, as well as opening and closing duties.

• Inspire and motivate team members to create extraordinary guest experiences.

• Perform other duties as required to ensure seamless events.

Qualifications:

• 2 - 3 years in a Supervisory role within catering and/or special events

• Strong leadership, organizational, and communication skills.

• Hospitality or Event Management education/experience is an asset.

• Banquet serving experience an asset.

• Smart Serve Certification (required).

• G-class driver’s license (required).

• Ability to work a flexible schedule including mornings, evenings, and weekends.