Service Specialist - Internal

As a valued London Drugs family member, the opportunities for career growth are unlimited! 

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

Service Specialist

The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day.  

In addition to the general customer service duties, this position is also responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs. 

This individual must be able to work effectively in a fast-paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.  

The successful candidate will have the following: 

• Superior product knowledge for the general floor.  
• Good inter-personal, motivational, delegation and follow up skills. 
• Excellent communication skills (good listener, patient, and articulate). 
• Ability to cope with stress, pressure, and to remain calm when dealing with difficult situations. 
• A positive, mature, and professional leadership style. 
• Willingness to accept responsibility. 
• Solid understanding of policies and procedures. 
• Ability to work with a sense of urgency.  

Employees must be available to work a flexible schedule, Monday through Sunday, at least 12 to 16 hours per week, day and evening shifts.  

If you are interested in exploring opportunities but not sure where to start, talk to your Store Manager about this posting, then submit your application on-line.  

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.