TwelvEighty Server

This posting will close officially on Sunday, March 22 at 11:59pm.

General Scope:

The Server is responsible to deliver the exceptional service that TwelvEighty wishes to be known for.  To sell the TwelvEighty concept and product in such a fashion that it will encourage guests in return. 

Knowledge, skills and abilities:

• Skills in verbal communication required dealing with customers and others within the organization 

• Must have organizational skills 

• Background in customer service oriented industry 

Effort & Responsibility:

• Ability to make decisions quickly and often without warning (i.e customer service situations) 

• Responsible for dealing with large amounts of cash 

Working conditions: 

• Work environment is pleasant but challenging.  Often the server is performing several tasks simultaneously 

• Loud volume, noisy, smoky environment 

• Potential risk of personal injury 

• Late evenings and weekends 

Training and experience:

• Training and experience with cash procedures, preferably in a computerized atmosphere 

• Past bar/restaurant experience preferred 

• Experience in campus environment preferred 

• Some computer experience an asset 

• Must have, or be willing to obtain, Smart Serve Certification 

Equipment:

P.O.S. system, audio equipment, coffee machines, glass and plate ware 

Main duties:

Operations Function

• Determine, meet, and exceed the guest’s expectations for food, atmosphere and service delivery 

• Ensure each and every guest the way that they want to be treated 

• Treat each and every guest the way that they want to be treated 

• Follow all the steps of service as outlined in the TwelvEighty server standards 

• Use team skills to run food and or drink to our waiting guests 

Other             

• Open and close duties as per TwelvEighty systems 

• Make your selection and yourself look open and ready for business.   

• Any other duties as outlined by the Manager on duty to ensure a positive dining experience