Volunteers, Clinic Receptionist

The Reception Volunteer helps to ensure the successful operation of the clinic

Welcomes and admits clients to the clinic according to appointment schedule provided

May make appointment reminder calls when requested

If required, answer phones in a timely manner

May record and keep track of telephone messages, if required

Organizes the reception area to support efficient and effective clinic operation

Maintains positive relationships with clients attending the clinic

Cares for the safety, privacy and confidentiality of client and client information at all times

Respects client privacy and adheres to confidentiality, privacy & other policies

Reports to supervisors in a timely manner.

Is familiar with and is able to follow and implement emergency procedures swiftly and independently

Excellent interpersonal and communication skills (Listening, oral, and written)

Experience and ease engaging vulnerable people

Experience in an administrative support role and/or Customer Care

Clinic experience an asset

Experience in telephone and in-person client support, engagement; Excellent phone manner

Able to volunteer in person, in a small space

Able to engage clients in conversation, and respond easily, creating understanding

Friendly, caring, reliable, compassionate, empathetic, tactful

Experience and sensitivity working with culturally diverse individuals and families

Able and willing to follow all infection, prevention and control requirements

Able and willing to easily receive and follow instructions, policies, procedures and boundaries

Demonstrated ability to work independently and as an effective team member

5 hours/week plus travel time; 1 Shift is 5 hours in length

Shifts available daily, between 8am – 7pm; Clinic closes 1pm – 2pm, for lunch, daily

Days/times to be agreed with volunteer, to create a regular, ongoing schedule

Able to commit for minimum of 24 weeks; longer if possible/desired

100 Service Hours required for reference letter

No clinical activities performed by volunteers

No personal care given to clients by volunteers

No exchange of personal contact information (phone, e-mail, addresses, social media, no photographs etc., with clients)

No client contact, of any kind outside of volunteer shifts as scheduled with VHA

No giving of gifts, items, or food; Do not accept gifts from clients

Volunteers work within and follow position description, policies, procedures, agreements, boundaries, and protocols at all times

Orientation to the agency and volunteer program

Role orientation

Reports to nurses onsite on a regular basis

Supervisor will be available for feedback and support

Reports schedule and schedule changes to appropriate staff

Resume

Application/ Screening form

Interview

2 References

Criminal Reference check including Vulnerable Sector Screening

Signed Policies; Waiver; Release, Agreements

Independent and group learning, in person and / or online

Volunteers are supported through orientation, training, (online and in person) meetings, workshops, seminars, and one-to-one support.

Career-related experience.

We provide an environment where volunteers are engaged, challenged & rewarded.

Opportunities to meet new people.

Develop social and professional networks.

Build on your communication, interpersonal and leadership skills.

Gain valuable work experience to build your resume.

Support your community.

Enhance clients' lives and deliver life-changing supports and services.

Reference letter upon request following 100 hours of volunteer service.

Program Assistant or/Coordinator or/Supervisor will be available for feedback and support.