Home Care Operations Coordinator

Hello from Los Angeles! We're a renowned home care provider on the lookout for a skilled bilingual administrative assistant. If you excel in roles that combine empathetic client interaction with precise administrative oversight, we'd like to hear from you!

The Role

Role Description:

• Manage daily clock-in and clock-out procedures for our caregiving staff to ensure operational efficiency.
• Proactively address any operational issues, maintaining meticulous records for seamless prebilling.
• Provide compassionate support and information to patients and their families during sensitive communications.
• Deliver outstanding customer service by efficiently managing incoming calls and resolving issues with empathy and professionalism.
• Perform various administrative duties to uphold organization for our clients and team alike.

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Ideal Profile

Requirements:

• Proficient in English and Spanish to be able to effectively liaise with stakeholders in the region.
• Experience in the home care sector is preferred; familiarity with HHA Exchange is a bonus, with training available if required.
• Strong multitasking abilities and capacity to maintain composure under pressure.
• Excellent organizational and communication skills, with a confident and reassuring demeanor.
• Availability to work from 9 AM to 5 PM EST.
• Bring both professionalism and passion to this role, aiding us in making a tangible difference in the lives of our clients.
• You have at least 2 years experience within a Executive Assistant / Virtual Assistant role, ideally within the Healthcare & Lifesciences industry.
• You have good computer skills ( MS Word, Excel, Powerpoint).
• You have working knowledge of Home Care Operations Coordinator, Administrative Tasks, Proactive Support, HHA Exchange, Customer Service, Managing incoming calls, Maintaining accurate records and Manage clock-in and clock-out for Staff

What's on Offer?

• Opening within a company with a solid track record of success
• A role that offers a breadth of learning opportunities
• Opportunities for career growth & development