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We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.
Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us. We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations.
Part of Hitachi Group, our expertise supports the cutting-edge work of Hitachi Vantara and Hitachi Digital Services. We're people-centric and here to power good. We unlock data's full potential so that together, we can take theme park fans on magical rides, conserve natural resources and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance and unified data integration. We do it all on a global scale. We do it through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to "fit" every requrement - your life experience, character, perpective and passion for achieving great things in the world are equally as important to us.
Hitachi Vantara is a global company and the candidate will be interacting with staff remotely across Asia, Europe and the Americas where English is the language of choice. The candidate must be fluent in English.
The Team
We represent Hitachi Pentaho to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition. We are looking to add motivated, talented people that enjoy the challenge of solving technical problems to our Product Support team.
The role
The Product Tech Support team is the first point of contact for Pentaho's customers. They field and triage all customer requests. This includes working directly with the customer to troubleshoot, document enhancements and answer a wide variety of technical questions. They communicate best practices and work cross-functionally with QA, Engineering, Professional Services and sales teams to help each customer achieve maximum value from Pentaho's services. The right candidate for this position enjoys providing support to other IT professionals in a fast-paced environment with lots of technical variety. Additional responsibilities include:
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