Content Designer

About Addi

At Addi we believe financial products should empower people, treat them with dignity and help them build their financial freedom. We’re a technology company working to transform shopping and make all commerce digital in Latin America.

Founded in February 2019, Addi is been used by millions of users across Colombia. Our global team is made up of talented leaders from leading technology and financial services companies – Rappi, Lending Club, Affirm, EBANX, PagaSeguro, and Capital One. We are backed by world class investors like Andreessen Horowitz, Greycroft, Monashees, and Village Global.

We are looking for an experienced Senior Content Designer to join our team and own content outputs for our product initiatives. This role requires someone who is able to ramp up quickly on the business and user context and have a fast, positive impact.

In this role you will

• Own the execution of content design initiatives for one of our business lines.

• Partner with product designers to understand UX strategy and produce content strategy, content exploration and definitions for squad initiatives.

• Participate in research and usability testing projects within your squad, and translate learnings into near-term and long-term opportunities.

• Clearly tie your content approach and methods to a larger vision. Nimbly work within constraints, and propose creative solutions to help the team drive toward goals.

• Serve as the content design partner to the squad product designers, PMs and cross-functional stakeholders. Uphold a high standard of communication, collaboration, alignment, and execution.

• Show constant curiosity about analytics, identify knowledge gaps and translate them into content experiments that can elevate comprehension and quality of the user experience.

• Collaborate with cross-functional stakeholders on different teams such as Revenue, Legal, and Marketing to understand business goals and creatively align them to user solutions.

• Participate in hand-offs to engineering and design QA with impeccable organization and attention to detail.

• Leverage the brand’s voice, tone definitions and terminology in your content work to ensure consistency and comprehension in the user experience.

You are

• A Skilled Content Writer. You get excited about content goal setting, information hierarchies definition, creative writing and attention to content craft.

• UX Savvy. You feel comfortable understanding and creating customer journey maps, user flows and conducting usability testings. You’re constantly seeking ways to improve content quality through UX methodologies.

• Action Oriented. You seize opportunities to make an impact through your day-to-day work. You enjoy the lean, nimble, constantly changing, and sometimes unpredictable environment of a startup, and you’re able to succeed within it.

• A Problem-Solver. You’re comfortable in ambiguity and can chart a path toward clarity. You look at problems from every angle and you leverage content design process and methodology to arrive at solutions.

• Insight Driven. You think deeply about users’ needs, you read between the lines, discover patterns, and unveil opportunities.

• A Role Model of Accountability & Ownership. You lead by example, always showing up with a can-do attitude, a willingness to fail fast and learn, and a sense of responsibility for the success of the business.

• A Team Player. You ask for feedback frequently in critiques and reviews. You take the input with curiosity, always looking for ways to improve on your solutions.

Qualifications

• Projects demonstrating your approach to solving a range of content design problems in different contexts.

• Experience related to communication strategies, information architecture, journey maps, user research.

• Expertise in content craft.

• Fluent in Spanish; professional proficiency in English. At Addi we run our day-to-day work in English, but our products are written in Spanish.

• Living in Colombia.