Fraud Supervisor

About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission

The fraud prevention team at Addi is looking for a professional who is eager to tackle multiple topics, who feels comfortable in a fast-paced/startup environment, and who learns quickly. The main role of this person will be to ensure success in the implementation of best practices in the process and analysis of fraud investigations. As we continue to grow, Addi needs to improve our fraud investigation processes. At the same time, we will have to keep the process updated and ensure that the fraud prevention teams in Colombia are aligned. We need more people to help us implement prevention strategies.

What you will do

• Take charge of the manual review team for credit applications (15 people)

• Fully take charge of issues related to manual review operations.

• Daily follow-up to the operational routines of the operation (control of workday, rotations, breaks, vacations).

• Daily follow-up on the numbers (efficiency, approval, rejections) and look for points of improvement.

• Propose and lead improvement projects in processes.

• Work alongside the quality team to detect opportunities for improvements in the actions of the manual review team.

• Work closer to the Risk Team. Providing continuous feedback to improve fraud rules.

• Provide feedback to reduce the impact on customers due to opportunities for improvement (operational errors, opportunity for improvement in our flow, etc).

Requirements

• More than 5 years of experience in fraud prevention issues.

• More than 3 years of experience in people leadership.

• Excellent communication and influence at all levels and teams.

• Know fraud modus operandis (ATO, fake document, commercial deception).

• Knowledge of Excel and control panels.

• Ability to take the initiative and make things happen.

• The ability to break down a complex problem into an achievable solution.

• The candidate will require a high understanding of prioritization and how to apply the 80/20 principle.

• Speak English (must have an intermediate or higher level).

• Analytical background demonstrated by relevant experience or a degree in a quantitative field (Engineering, mathematics, statistics or similar) is a plus.

• Knowledge of SQL (the candidate should feel comfortable querying, interpreting, and presenting data information to various audiences) is a plus.

Benefits

• Work on a problem that matters and help change customers’ lives.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents), flexible time-off, learning budget, and visa sponsorship for foreigners.