Head of Collections Ops

About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission

Oversee the Collections Operation, contributing to the organization's financial health and compliance with all relevant legislation. Develop and implement effective collections strategies to maximize overall recovery while minimizing customer churn and optimizing resource utilization.

What you will do

• Developing the team members to transition the operation from an automatic collection process to a negotiation-oriented profile, thereby increasing recovery rates from operations.

• Reviewing and proposing improvements in collections policies and negotiation strategies to maximize the efficiency of effective contacts.

• Re-evaluating the team structure to build a high-performing team that meets or exceeds its performance metrics, including exploring outsourcing opportunities.

• Assessing the current technology used in collections operations, proposing improvements, and leveraging AI to enhance efficiency and collections effectiveness

• Improving decision-making and action plans through collaboration with cross-functional teams, such as lending leaders and collections business analysts

Requirements

• Deep knowledge in Collections Operations Management

  • Proven experience (at least 5 years) in collections operations management, preferably in a financial services or similar industry.

  • In-depth knowledge of collections strategies, techniques, and regulatory requirements

  • Strong understanding of collections management principles and the ability to apply them effectively.

• Demonstrated leadership and management skills

  • Strong leadership skills with a track record of successfully managing and developing high-performing teams.

  • Ability to lead and motivate a team, fostering a positive and productive work environment

  • Experience with mid- to large-sized in-house operations, with a minimum of 50 agents.

  • Excellent communication skills, with the ability to effectively convey information to team members, stakeholders, and clients.

• Strong analytical and quantitative mindset

  • Analytical abilities with proficiency in data analysis techniques

  • Demonstrated ability to use analytical and quantitative skills to drive strategic decision-making.

• Problem Solving

  • Capability to analyze challenging situations, identify root causes, and implement effective solutions

  • Strong problem-solving skills, with the ability to identify and address issues that may hinder the collections process

  • Capacity to make sound judgments under pressure and prioritize tasks based on urgency and importance

• Negotiation

  Proficiency in negotiation techniques to handle complex debt situations and reach favorable outcomes.

Other

• Native Spanish speaker fluent in English.

• Live in Bogotá and work from our office.

• Proven experience in the entire collection operations routine, including planning, execution, quality control, and metrics

Benefits

• Work on a problem that matters and help change customers’ lives.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents), flexible time-off, learning budget, and visa sponsorship for foreigners.