Human Resources Manager / HRBP

Sutherland is seeking a reliable and detail-oriented person to join us as Human Resources Manager that will help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Human Resources Manager / HRBP in this role get to:

• Maintain and understand the pulse of the site and/or programs.
• Partner with the with the Business & Functional stakeholders : To establish and execute HR strategies that drive business performance.
• Drive operational excellence in key HR practices : And lead initiatives driving employee engagement, retention, and development. The role also contributes to positive internal branding.
• Analyze and design solutions that address chronic performance challenges.
• Formulate initiatives to improve : Retention, satisfaction and engagement.
• Identify Professional and Holistic Development Training opportunities : And organize training initiatives to address them.
• Provide Career Counseling .
• Reward Strategy - Understands, communicates, and applies reward strategy
• Employee Relations Applies employee relations and employment practices in order to create a positive, ethical, effective work environment
• Reporting and Analytics - Produce and deliver standard (monthly, quarterly, and annual) and customized HRreports. Deep understanding of HR data, demographics and business KPIs
• Manage Disciplinary, grievance and compliance processes and respective investigations.

Qualifications

Our most successful candidates will have:

• 3+ years of experience in the HR field, or any similar combination of education and experience.
• Experience within the BPO industry is a must
• B2 or above English level
• Self-management skills, proactiveness in developing trust and professional rapport with employees and team members; work as a team-player.
• Ability to multitask and prioritize in a fast-paced environment with ever-changing focuses.
• Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
• Bachelor’s degree in psychology, business administration, industrial engineering, law, or related fields.