Manager Inside Service Sales

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Inside Service Sales Operations Manager

The Inside Service Sales Operations Manager is an integral part of the Juniper Americas sales team responsible to manage Inside Service Sales team in order to proactively prepare renewal quotes and renew expiring service contracts. This position is responsible for the daily sales operations of Inside Sales team, as well all people-management functions. Primary focus is achieving financial goals and providing people management. This manager will act as a site-lead overseeing both sales and operations/quoting functions. Team responsibilities include database management, quoting and closing sale by obtaining purchase orders direct from customers, or from many partners and distributors. 

Responsibilities:

Manage both the sales and operations/quoting teams through established team leads to ensure both prompt and proactive quoting, as well as achievement of established renewal sales goal.

Partners with SBM’s and field sales in driving attainment of assigned team quota, primarily for maintenance renewals

Ensure timely and accurate preparation of renewal quotes for all expiring contracts.

Analyze available dashboards to manage renewal progress and identify areas to improve.

Ensure current and complete data in SFDC in order to drive accurate forecasting.

Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, order management, general inquiries.

Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity.

Manage escalations and problem resolution of issues related to service renewals.

Coordinate individual and team forecast target setting and achievement analysis.

Measure individual and team performance to include goal/objective setting and measurement against sales goals. 

Provide training, coaching, technical and career development for employees

Required Skills/Experience

Bachelor’s degree or equivalent work experience, with at least 5 years of service sales business experience

Strong interpersonal skills with 2-4 years of experience in management of a sales team

Strong attention to detail with ability to organize and work on multiple projects.

Demonstrated financial, operational, analytical, and decision-making skills.

Solid verbal and written communication skills.

Education:

Bachelor’s degree or higher

Skills:

SAP, SFDC, PowerPoint, Excel and Word and Tableau preferred

ABOUT JUNIPER NETWORKS

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks,we are committed to elevating talent by creating a trust-based environment where we can all thrive together.We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying.We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:
● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.